We understand that sometimes orders need to be cancelled due to duplicate orders or no longer needing the items.
Please provide us with your order number via email: info@mybombhair.com or WhatsApp: +86 18024663691 before requesting a cancellation.
Kindly note that orders can only be cancelled within 6 hours after placement and before shipment.
We are always here to help. Your complete satisfaction with your purchase is very important to us.
If for any reason you are not fully satisfied with your selection, we gladly accept returns and exchanges for items that are unaltered, unworn, unwashed, and undamaged, and must be in their original condition, postmarked within 7 days.
Exchanges within the original condition are accepted within 14 days, but customers are responsible for return shipping costs as well as any customs duties or taxes. Thank you for your understanding.
Before returning an item, please contact us first for the correct shipping address. We reserve the right to reject packages returned without our permission.
Attention: Custom-made orders cannot be returned or exchanged, except in the case of receiving the wrong item.
Return Procedure:
Email info@mybombhair within 24 hours to request a return. Emails received after 24 hours may not be considered.
Include photos of the items for reference.
Do not ship items before receiving our return instructions; we are not responsible for packages sent without consent.
Email info@mybombhair within 24 hours after receiving your package to request an exchange. Emails received after 24 hours may not be considered.
Include a photo or short video of the item for reference.
We offer one-time free exchanges for items that have not been worn or tampered with. Customers are responsible for return shipping; we will ship the exchanged item to you for free once we receive the returned package.
For any price differences between the original and exchanged items, we will either charge the additional amount or credit the overpayment.
Rush Exchange:
You may place a new order and receive your refund when the original item is returned.
Place your new order online; we will ship your purchase after payment confirmation.
Once we receive and process the returned item, we will issue a refund or store credit (no expiry).
Q1: Why must products be in original condition?
A: 100% human hair products are considered hygienic items. For safety and hygiene, we do not accept returns or exchanges of items that are not in original condition. Other hair vendors follow the same practice.
Q2: Do I have to pay for return or exchange shipping?
| Reason | Customer Pays | Vendor Pays | Contact Needed |
|---|---|---|---|
| Dislike / Unsuitable | ✅ | ❌ | ❌ |
| Style / Color Exchange | ✅ | ❌ | ❌ |
| Wrong Item Received | ❌ | ✅ | ✅ |
| Quality Issue | ❌ | ✅ | ✅ |
| Artificial Reason | ❌ | ❌ | ❌ |
Customers are also responsible for any duties or taxes when returning items due to Dislike/Unsuitable or Style/Color Exchange. Duties or taxes are charged by customs.
Q3: When will I receive my refund?
A: Refunds will be issued to the original payment method after we have received, inspected, and confirmed that the returned items are in their original condition. Customers must contact us after shipping the package and provide the tracking number.